Onyx 132-17

First, I'd like to mention how amazing the EVERKI team is. I needed to make a change to my order. Their service in handling it was fantastic.

In terms of the bag itself, the design is near perfection. Every piece of organization is so well-thought-out. It is every bit as good as the marketing materials. No brand has better designs.

The reason I gave it 4 stars, rather than 5, is the workmanship. For a nearly $300 bag, I was a bit disappointed in the quality when I unpacked the bag. The materials are good, not great. The stitching appears to be poor. My last two bags were from Aer and Waterfield Designs. The EVERKI bag did not appear to be not on the same level.

If the bag holds up over time, then the quality concerns are unfounded. I hope to edit my review as I get more time with the bag.

I received my backpack a few days ago and I'm already in love. The quality of the material, zippers and thoughtfulness of the layout leave nothing to be desired. It has enough room for my laptop, access., notebook and travel necessities for my service dog. My only disappointment is that there are two specific places where the zipper seems to bump and stop slightly over the inside seam. It's much more obvious when the bag is empty and it can be avoided by pulling outward a little bit when opening. It's not a huge issue but over time it could cause problems. However, when I called customer service to see how to exchange it the options were limited: I send the bag back for up to 2 weeks before I receive another one or I buy another bag to be sent while I return this one. I need this bag as I am traveling and I don't have another one to use and I don't really have the excess money laying around to buy another bag and then wait for the refund on the second bag. So I guess I will continue to use it and hope for the best.

I love everything about this backpack except for the handles. They are small, thin, uncomfortable to hold and unrefined…almost feel like an afterthought. Underwhelming for a pack at this price point.