So excited to receive just in time for a coast-to-coast multiple city vacation. Sadly to say I was extremely disappointed. The telescopic pull handle seems to have a mind of its own. Constantly becoming stuck when trying to extend it. It would extend one click and then stick. Always at the most inconvenient time. I unpacked it several times and it still would not extend, nothing seemed bent or broken. Then would function perfectly, randomly! I ended up using it as a backpack with the included straps. The quality is top class. Lots of pockets. Very attractive. Just a shame the main function of convenience did not work as designed. You do need the telescopic handle as it is really heavy to carry.

Love the space in this bag! Quality engineered. Only complaint is with handle. Sticks on first articulation.... very frustrating. Hope Everki figures this one out. I have multiple Everki products, which I love, but would reconsider other options for wheeled backpacks. This was a Fathers Day present that I was looking forward to. Spend about 200 day a year on road, but concerned with this deign.