The features and quality are fine, but there is a massive design flaw that ruined this bag for me. I place the backpack on the floor near my desk, leaning next to the side of the desk. No matter if it's empty or full, it always falls forward to the ground unless you lean it at a 45 degree angle. When I contacted Customer Service they said this is not a defect. I finally got tired of having to have the bag sitting with the straps facing out, and decided to find something that works better.