Shipping & Returns
1. Shipping
We ship your order quickly and reliably from our warehouse in Germany.
- Shipping method: DHL Parcel with tracking
- Delivery time: 3–5 business days within the EU
- Shipping costs: €15 per order. Free shipping for orders over €300
Once your order is shipped, you will receive a tracking number via email so you can monitor the status of your delivery at any time.
2. Returns
Your satisfaction is our top priority. You may return your order within 30 days without any hassle. More info on your right of withdrawal.
- Return shipping costs: We cover the return shipping costs for you (within the EU).
- Return label: A printed DHL return label is included with your order. Simply attach it to the package and hand it over to your DHL delivery driver or drop it off at your nearest post office. Please keep the proof of drop-off.
- Refund: In case of withdrawal, we will refund all payments received from you, including the cost of the least expensive standard delivery (if delivery costs were charged). Supplementary costs for express or other premium delivery methods you expressly chose are not refunded. We will make the refund no later than 14 days after your withdrawal and may withhold it until we receive the goods back or you provide evidence of having sent back the goods – whichever is earlier.
Questions?
If you have any questions about shipping or returns, our customer service team is happy to help: www.everki.com/contact
We hope you enjoy shopping with EVERKI!